At Rakshitha Collections, we strive to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully to understand the terms and conditions governing returns and refunds.
1. RefundWe do not provide refund for the purchased products.
2. ReturnsProduct returns is not accepted.
3. ReplacementThere is replacement provided, in case of damaged product. However, we require package opening video, showing the order label and product to confirm the damaged product.
4. DeliveryDelivery times depend on your location and the type of jewellery ordered. Standard delivery typically takes 5-7 business days.
1. What materials are your jewelry pieces made of?
Our jewelry pieces are crafted from high-quality and minimal expense metals.
2. How do I care for my jewelry to keep it looking new?
To keep your jewelry in excellent condition, avoid exposure to water, perfumes, and chemicals. Store pieces in a dry place, ideally in a soft cloth bag or jewelry box.
3. Can I return or exchange my jewelry if I’m not satisfied?
We do not accept product returns or offer refunds. There is replacement provided, in case of damaged product. However, we require package opening video, showing the order label and product to confirm the damaged product.
4. Do you provide jewelry resizing services?
Yes, we offer resizing services for rings. Please contact our customer service team to learn more about the process and any associated fees.
5. How do I know my ring size?
We provide a ring size guide on our website to help you find the perfect fit. You can also visit a local jeweler for an accurate measurement.
6. How long will it take to receive my order?
Delivery times depend on your location and the type of jewelry ordered. Standard delivery typically takes 5-7 business days.
At Rakshitha Collections, we strive to ensure your satisfaction with our products. Please read our Return and Refund Policy carefully to understand the terms and conditions governing returns and refunds.
1. Returns
- We accept returns for products within 7 days of the purchase date.
- To initiate a return, please contact our customer support team at admin@rakshithacollections.comwith your order number and a detailed explanation of the reason for the return.
2. Eligibility
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
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Customized or made-to-order items may not be eligible for return unless they are defective or damaged upon receipt.
3. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within 3 business days.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at swathy11294@gmail.co with supporting documentation.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at admin@rakshithacollections.com. We will arrange for the return and replacement of the item at no additional cost to you.
7. Cancellations
- Orders can be cancelled within 1 hours of purchase. Please contact us promptly at swathy11294@gmail.com to request a cancellation.
8. Contact Information
- For return-related inquiries, you can reach us at admin@rakshithacollections.com
9. Changes to this Policy
- We may update this Return and Refund Policy to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.
- By making a purchase on our website, you acknowledge and agree to the terms of this Return and Refund Policy. If you have any questions or concerns, please contact us before making a purchase.